TERMS & CONDITIONS

This website is owned by Above + Beyond Adventure Limited, a company registered in England with company number SC010677 whose registered office is at West End House, Whalton, NE61 3XD. Our VAT number is 244 9130 13. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to Above + Beyond Adventure Ltd.

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.

SOURCING

Above + Beyond have carefully chosen to work with brands who ethically source their product & who have a genuine interest in sustainability,, ethically sourced materials & human rights.

Each brand has been carefully selected based upon the quality of their products, their material content, their commitment to the  planet, animals & their workforce.

All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.

MANUFACTURING

We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.  

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment and make certain security checks on your identity and address (in line with our Privacy Policy).

Once you have placed your order and we have checked your card details we will take payment for the order that you have made. Products are subject to availability and in the event that we are unable to supply the products, we will inform you of this as soon as possible.

We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

A minimum order value of £5, excluding delivery costs applies for online orders.

Some of our products are restricted to persons over a certain age as laid down by law. We are not permitted to supply such products to persons who do not meet the minimum age required as stated below. If you are underage, you must not attempt to purchase these products through our website. By placing an order for any of the products detailed below, you are confirming that you (or the intended recipient) are the minimum age required by law:

Knives and blades – may only be sold to persons over 18

If you would like someone else to collect your order on your behalf and your order contains an age-restricted product (e.g. Knives and blades), we will not be able to provide your order to the person collecting if they are under the relevant legal age.

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

Free Delivery on all UK orders over £75 & free UK returns

In order to offer a premium service Royal Mail Tracked or DPD will ship all UK orders over £50 & multiple shipping partners will ship to European and international destinations. Exclusions apply.

Please find our delivery services below:

UK Freepost/Standard

UK Tracked Services

UK DPD

Europe & International.

TRACKING YOUR ORDER

Once your order has been dispatched, we’ll email you shipping notification via email.  If your order exceeds £50 in value you will receive a tracking number so you can follow your order.  If your order is less than £50 in value & you wish to track it you must choose a paid for delivery service at checkout.

UK ORDERS:

If you have selected DPD at checkout please click to download Your DPD App in order to set your own personal delivery preferences. DPD provide a 1 hour time slot for estimated arrival by SMS and email. You’ll be able to select other ‘in flight’ options for your convenience.

A signature is required for all UK domestic deliveries, with the exception of the ‘leave safe’ option available with our DPD in flight delivery services. If you’re unavailable and haven’t requested a leave safe option, a card will be left with rearrangement details or delivered to a neighbour.

INTERNATIONAL ORDERS:

You’ll receive an email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options. Ensure you enter your mobile number at checkout if you wish to receive an SMS.

Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.

SHIPPING COSTS UK:

Royal Mail Tracked 48 £3.99

Royal Mail Tracked 24 £4.99

Next Day Royal Mail incl. Saturday by 1pm £10.99

Next Day DPD Mon – Fri £7.99

Only items marked In Stock will be delivered next day if a next day service is chosen & your order must be placed by 2pm to qualify for this service.  Orders placed after 2pm will be delivered the following day if the item is marked as In Stock.

DELIVERY TO EUROPEAN DESTINATIONS

Standard Delivery £10

Tracked Delivery £15

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

Orders will arrive within 3-5 working days assuming goods purchased are marked In Stock. Outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.

We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

Prices are exclusive of all taxes and duties. UK VAT is not charged if your delivery country is within the EU.

DELIVERY TO INTERNATIONAL DESTINATIONS

Standard Delivery £15

Tracked Delivery £25

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

Orders will arrive within 5-7 working days, outlying areas may take longer.

We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

Prices are exclusive of all taxes and duties. UK VAT is not charged.

DELIVERIES OUTSIDE THE EU (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

UK VAT is non refundable for online orders.

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies. Import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.

Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.

Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are only able to cancel orders that have not been dispatched.

If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns Centre within 14 calendar days of receipt. Please refer to Online Returns & Refund Policy.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.

You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken. Where an item has a swing ticket attached, it must still be attached and undamaged upon return.

You cannot cancel your contract in respect of made-to-measure/order goods (e.g. bespoke/personalised mapping/gifts) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. While you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse.

It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods while you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 21 days.  Please note this usually takes between 5 – 7 days but may take up to 21 days.

Please see our returns policy here.

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.

I’M HAVING TROUBLE WITH YOUR WEBSITE, WHAT DO I DO?

Clear your cookies, close your browser, reopen it and visit our site again.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.

IS YOUR WEBSITE SECURE?

All transactions are secured. The Above + Beyond website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy